Lucky Creek Casino Review
This Lucky Creek Casino review delves deep into the services of the gambling den to see the reason why it became a popular name a decade after it opened its doors. Lucky Creek Casino Slots. Lucky Creek Casino lists more than 300 games in its portfolio, and most of them belong in the slots category.
- Lucky Creek Casino Review - 🤑 Get your exclusive Bonus! Learn about games, promotions, loyalty programs and other important aspects.
- Lucky Creek is a small online casino featuring a Wild West theme which you will notice in all of their western-style graphics and write-ups. This casino was founded in 2010 by the Genesys Technology Group and they are licensed in Curacao in the Netherlands Antilles.
- Lucky Creek Casino is licensed by the government of Curacao which is not exactly known for its tight regulations on the sites that they watch over. However, this is still much better than not having a license at all. Plus, in addition to their legit gaming license, Lucky Creek Casino also features a ton of “Play it.
- Lucky Creek Casino is an online casino that has been operating since January 01, 2009. The casino has a large selection of Blackjack, Roulette, Video Poker, Keno, and other games from the leading software like Saucify, BetSoft, Rival. Lucky Creek Casino licensed and regulated by the Curacao Gaming Authority.
Lucky Creek is an online casino with a theme that aims to take you back to the good old days of the Wild West and the Gold Rush. The casino uses games by Rival, Betsoft, and Saucify. In total, there are over 150 games of various types, including classic slots, video slots, video poker, table games, and specialties.
To play these games, you can access them in your internet browser, or you can download the free casino software. Mobile gaming is also available as instant play. The casino has a license from Curaçao. Additionally, the terms and conditions state that the casino is restricted for US players, but the customer support team told us through live chat that US players are accepted.
Additionally, players can make deposits with MasterCard debit/credit, Skrill, ecoPayz, Neteller, and Bitcoin. To withdraw funds, Skrill, ecoPayz, Bitcoin, Neteller, Courier Check, or Mail Check are accepted. The Lucky Creek customer support is available via live chat, e-mail, and phone (toll-free).
List of Sister Casinos
Take a look at the complete list of bonus offers at Lucky Creek sister casinos:
hough the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
150% up to $150. Wagering requirement: 60x. Maximum payout: $1,000
$25 free-money bonus. Wagering requirement: 45x. Maximum payout: 5x bonus amount
200% match with maximum bonus amount of up to $900. Wagering requirement: 60x. Maximum payout: $1,000
$30 free-money bonus. Wagering requirement: 45x. Maximum payout: $150
100% up to $1,000. Wagering requirement: 50x. Maximum payout: $1,000
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
200% up to $200. Wagering requirement: 60x. Maximum payout: $1,000
$35 free-money bonus. Wagering requirement: 45x. Maximum payout: $150
100% up to $500. Wagering requirement: 50x. Maximum payout: unlimited
$30 free-money bonus on Tomahawk slot. Wagering requirement: 45x. Maximum payout: $100
100% up to $300. Wagering requirement: 40x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
100% up to $1,000. Wagering requirement: 40x. Maximum payout: unlimited
Lucky Creek Casino Review Forum
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
110% up to $200 for the first deposit. For the first 3 deposits, the bonus amount is up to $800. Wagering requirement: 60x. Maximum payout: $1,000
$25 free-money bonus. Wagering requirement: 45x. Maximum payout: 5x bonus amount
99% up to $999. Wagering requirement: 50x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
110% up to $250 for the first deposit. For the first 4 deposits, the bonus amount is up to $1,000 with 50 free spins. Wagering requirement: 60x. Maximum payout: unlimited
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
100% up to $500. Wagering requirement: 40x. Maximum payout: unlimited
25 free spins on Bucksy Malone slot. Wagering requirement: 40x. Maximum payout: $100
200% up to $500 plus $25 free. Wagering requirement: 60x. Maximum payout: $1,000
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 45x
100% up to $250 for the first deposit. For the first 4 deposits, the bonus amount is up to $1,000. Wagering requirement: 40x. Maximum payout: unlimited for the first 3 deposit bonuses and $1,000 for the 4th-deposit bonus
Though the offer isn’t shown in the promotions section, free spins and free chips might be available upon registration. Wagering requirement: 40
200% up to $400. Wagering requirement: 60x. Maximum payout: $1,000
Lucky Creek Casino Review
Lucky Creek Casino was launched back in 2009. It is owned and operated by the Genesys Technology N.V. group, and it seems that it has gained a lot of popularity in recent years. Apart from Betsoft and Rival, the casino also added a new game provider called Saucify, a.k.a. BetOnSoft, which offers some of the most unique online casino games.
Overall Impression
Additionally, Lucky Creek Casino has quite a refreshing theme with elements from the Wild West and the Gold Rush. The authentic theme, design, and game variety is something that has caught the attention of many players. This Lucky Creek casino review will thoroughly inspect the game selection and their quality, bonus offers, customer support, banking methods, and more essential details, so take a look at our article.
Lucky Creek
Firstly, one of the advantages of Lucky Creek is that it is available across all platforms. It offers instant play flash-based gaming for phones and tablets, as well as instant play for desktop browsers. Furthermore, free casino software is also provided for desktop devices.
Upon entering the website in instant play, we noticed that the initial loading times were a bit longer; however, after that, everything functioned smoothly. We tested the mobile casino, as well as the downloadable version and found that the software was nicely integrated and well-balanced across all platforms.
Wild, Wild West
Regarding the first impression, we must admit that the Western theme of the casino is something that impressed us a lot. The casino’s mascot is a wicked western cow skull with some playing cards behind it. Furthermore, the font used for the casino name, as well as the overall color scheme of brown and gold will definitely take you back to the Wild West. Furthermore, if you’ve ever visited any of the Lucky Creek sister casinos, you would have noticed that they also contain innovative designs and themes. This is a sign that the operator, Genesys Technology, takes a lot of pride in its brands and tries to maintain a steady quality.
On top of the great design, it seems that the Lucky Creek instant-play site has a fast response time once you load it. Additionally, it’s easy to get around the website since all the game categories are listed in the middle of the home screen. Also, the navigation menu on the left allows players to find bonuses, tournaments, and other important pages with ease.
However, to access the games, players have to register first. Although the casino offers a free mode as well, you have to be a member to access it. But in the end, it doesn’t take long to sign up. And regarding the downloadable casino, we noticed that it has a few more games than the instant play version, as well as that it is generally faster.
As stated earlier, the casino offers 150+ games made by three unique and reliable providers. All in all, players can expect to get a wide range of casino game types.
Reputation
As mentioned previously, the terms & conditions state that this casino restricts US players, whereas the live chat service told us that US players are allowed. Other watchdog sites also claim that the casino accepts US players, so the rules of the casino are slightly confusing, and they should be sorted out. Other than that, is there anything suspicious about this casino? Overall, is it a safe place to gamble at?
Namely, it appears that the site and its games are audited on a monthly level. Plus, the casino utilizes a powerful SSL encryption as a way to protect players’ personal data. Furthermore, Lucky Creek has won some awards for its bonuses and its mobile casino. Also, regarding reviews published by reputable watchdog portals, they are mainly positive. However, some of them have claimed that the casino changed game providers at one point. Their affiliates experienced some monetary losses due to this, but the casino allegedly reimbursed them. Those were the only issues listed by some watchdog sites, and other than that, it seems the casino has had a relatively decent reputation since 2009.
Moreover, there are only a few older complaints from real players, and the majority has been solved. In some of them, the players breached the terms and conditions, and the casino had to void their winnings. In other complaints, there were some technical difficulties regarding withdrawals, and it seems that customer support solved them in a swift and efficient manner.
Overall, we believe the site is fair and that it tries to be transparent, but it should definitely update its terms and conditions and state clearly whether US players are allowed. There are no documented cases where the casino has harmed or scammed its players, so we believe it’s a safe site. However, players should read their T&Cs carefully and ask customer support whether they can gamble from their respective countries.
Software and Games
Like we’ve said before, this casino has over 150 games. There is a broad selection of over 100 slots, 35 video poker titles, 17 table games, and 10 specialty games. Unfortunately, the casino doesn’t offer sports betting or live games. Overall, the library is medium-sized, and it will fill the needs of most players.
Game Choice and Providers
As mentioned, we tested the games on all platforms, and despite the fact that it takes a while to load the instant-play casino, the games ran smoothly across all platforms.
Furthermore, the fact that the casino uses three game providers, including Rival, Betsoft, and Saucify means that players will find a lot of versatility in the game selection. Namely, Rival started to make games in 2006 and has since developed into a quite popular provider. On the other hand, Betsoft is also an older and respected provider that makes some unique 3D slots and classy table games. Saucify, however, is a provider you might not have heard of, since it is fairly new. In 2015, a provider called BetOnSoft was renamed into Saucify, and their games were updated and rebranded. The provider started to gain a lot of new fans after that. Namely, they released some innovative slots with great themes and simple gameplay that caught the attention of many players.
Lucky Creek Casino Games
There are more than 100 classic slots and video slots you can play at Lucky Creek. Unfortunately, it appears that the site doesn’t offer progressive jackpot games at the moment. Slots are the main game type in this casino, and you can try approximately 30 Saucify titles like 7 Chakras, Big Froot, and Bucksy Malone.
Furthermore, the casino has a sizeable video poker library that will please most players. There are 35 titles, which is quite a significant number for video poker. Some of the titles are Aces & Faces, Deuces Wild, Rocket Jacks, and more. The table game section is also very extensive. Namely, it features a lot of Blackjack variants like Atlantic City, Single Deck, and more. You can play Craps, Western Baccarat, 3-Card Poker, and other traditional table games. If you want to play roulette, the casino offers the American and European types. For some less common games, players can also try the “Other Games” section with some specialty titles. In this category, you can find 8 Keno variants and two scratch card games.
Overall, Lucky Creek has a medium-sized library with a neat range of games. Namely, the online casino can indeed feel a bit cluttered due to the fact that there are no search options. That is why it would be great if there was a “search by provider” filter that would let us know which provider supplied the games without needing to look it up. Nevertheless, there is a wide choice of slots, a large video poker section, and some great table game and specialty game options.
Banking
As previously mentioned, MasterCard debit/credit, Skrill, ecoPayz, and Neteller are the deposit options available at this casino. Also, the withdrawal options are Skrill, ecoPayz, Neteller, Courier Check, or Mail Check.
Some of those options might change according to your country, so you should check that with customer support beforehand if you want to use real funds. Furthermore, the casino also allows Bitcoin deposits and withdrawals, which will give you faster payout times and greater anonymity. Generally, players who left online reviews and comments were quite satisfied with the payout processing times.
Furthermore, the minimum deposit is $20, and the minimum withdrawal is $100. Unfortunately, the maximum withdrawal is quite low at $1,500, and this is something that should be improved upon. However, this could be the reason why some players believe the site has fast withdrawal times. Moreover, players should receive their payments within 5 to 15 working days, depending on the payment method.
Bonuses
New players who sign up at Lucky Creek can get a welcome offer of 100% up to $500. The offer will also include 25 free spins, and you can only play them on Age of Spartans slot. The match offer will be available when you make your first deposit, and the free spins will be activated after you complete the welcome bonus requirements. Furthermore, the bonus match comes with an unlimited withdrawal, and the wagering requirement is 40x.
In terms of other promotions, the casino has some diverse offers. Namely, existing players can take part in tournaments (free entry), a drawing with the current total prize pool of $30,000, and also sign up for an opportunity to win mystery gifts. Additionally, some of the promotions may be activated depending on how much time you’ve spent gaming.
Support
The good thing about Lucky Creek customer support is that it is available 24/7 for all visitors of the site. Furthermore, you do not need to fill in a contact form before activating the live chat, but as soon as you open the chat window, a service rep will talk to you.
When we tested the live chat service, we noticed that it was very effective and that the support gave us a quick response — in only a few minutes. Before signing up, we asked them if US players were allowed to use the website, which they confirmed. Earlier on, we mentioned why their response confused us, but other than that, it seems that the customer service is very effective at this casino. Additionally, if you prefer to use another method, the service is also available through toll-free phone (international) and e-mail.
Summary
Lucky Creek has a thrilling Wild West theme and a diverse range of quality casino games. However, there are some things that could be improved upon, like the fact that it’s not certain whether or not they accept US players. Nevertheless, it appears that the casino has some good bonuses, a decent reputation, great functionality across all platforms, fast withdrawal times, and some interesting game providers. So if you’re are looking for an online casino with a fantastic theme and good gaming options, try some games at Lucky Creek Casino!
- Accepts Bitcoin Deposits
- 100% up to $500 Welcome Bonus
- 24/7 Customer Support
- 11+ Years of Experience
Lucky Creek is a small online casino featuring a Wild West theme, which you will notice in all of their western-style graphics. This casino was founded in 2010 by Genesys Technology Group who is licensed in Curacao in the Netherlands Antilles, which is also where their operation is based.
On their website, Lucky Creek Casino claims to have the best games, the most exciting promotions, highest returns and an unmatched level of security for the players and their funds. Let’s now take a closer look at Lucky Creek’s offerings to see if they’re telling the truth!
Players Accepted: Canada, New Zealand, all excluding below
Players Not Accepted: Australia, Curacao, France, Hungary, Netherlands, South Africa, Switzerland, United Kingdom, United States
Reputation
Lucky Creek Casino is licensed by the government of Curacao which is not exactly known for its tight regulations on the sites that they watch over. However, this is still much better than not having a license at all. Plus, in addition to their legit gaming license, Lucky Creek Casino also features a ton of “Play it Safe Credentials”. These features include belonging to the Internet Content Rating Association, having independent auditors, and also having monthly globally-accredited audits performed on their casino games.
Lucky Creek Casino also has 100% secure 2048-bit RSA encryption technology, that is more secure than the usual 128-bit encryption that most online casinos utilize. This added security means you should have no issues when it comes to depositing or withdrawing funds. Plus, your personal information has little to no chance of being stolen.
When doing my research, I also found that there are very little complaints from players. In fact, the online casino boasts the title of “Best Bonus” and “Best Mobile Casino” awarded by Gambling City. If you combine this with the fact that they have been in business for eleven years, I feel comfortable with the reputation that Lucky Creek Casino currently has in the online gambling industry.
Available Casino Games
All of the games on Lucky Creek Casino are powered by the software development company Saucify. This less well-known provider boasts a fairly well-rounded selection of table games, video poker games, and slot machines with truly top-notch graphics. They are a reasonable alternative to development company Realtime Gaming, who is currently dominating the American online casino market.
Here is a closer look at what types of online casino games you can find on the site.
Online Slots
In the slot section of Lucky Creek Casino’s game library, you will find 72 video slot games as well as 17 classic slot games. With a total of 89 slot games, this is way below the average amount that an online casino usually offers. However, they make up for this lack of options by offering a bunch of slot games with superior graphics and a wide variety of themes to choose from.
Another great aspect of the slot games on Lucky Creek Casino is that four have a progressive jackpot attached. At the time of writing, these progressive jackpots range anywhere from to $20,000 to $100,000, which is a good payday for anyone!
Table Games
Lucky Creek Casino is primarily focused on slots. However, they do offer a range of blackjack and roulette, baccarat, three card poker and craps to players. Blackjack is the most common table game found on the site, with four different varieties available. Each one also comes with a higher-stakes “elite” addition to suit high-rollers. Across all games, stakes range from $1 and go up to £100. So, there should be a format for everyone who loves to play blackjack! The highest return amongst these games is single deck blackjack at 99.7% while the lowest return is 99.43% in European Blackjack.
Infortunately, despite a good blackjack selection, the number of other table games on the site is lacking.
Video Poker
There are a total of 12 different video poker games available on Lucky Creek Casino, which includes games such as Aces & Faces Poker, Deuces Wild Bonus Poker, Jacks or Better, and Joker Poker. One exciting part of this section is that each game (with the exception of Rocket Jacks Poker) comes with the option of playing either one hand at a time, 10 hands at a time, or 50 hands at a time.
Another perk is that the aforementioned Rocket Jacks Poker comes with a progressive jackpot attached. This is somewhat rare to see on the internet, even though it is quite popular in brick and mortar casinos. At the time of this writing, the jackpot is at almost $3,000, but you can only win it if you bet the max bet and you hit a royal flush at the same time. Therefore, I recommend making the maximum bet in this game at all times due to the increase in value that those extra coins provide.
Other Games
There are a total of six games in the “Other Games” category, which is meant for games which do not fit into a neat little box as the others do. Of these six games, four of them are Keno variations: Captain Keno, Powerball Keno, Classic Keno, and Super Keno. Keno is a popular lottery-style casino game that can be found all over the world. The other two games are scratch cards which are very similar to the ones you can buy in a gas station except you use your mouse to scratch them off instead of a quarter.
Bonuses & Promotions
As with many online casinos, Lucky Creek offers a range of bonuses and promotions across its site. This is inclusive of a welcome bonus for new players, a loyalty program to reward exisiting ones, and several short-term promotions that change regularly, coinciding with days of the year and holidays.
Welcome Bonus
The first promotion available at Lucky Creek Casino is a 100% match bonus for up to $500. This offer is only available to new sign-ups, and to claim you need to use the bonus code LUCKY1. This bonus can only be claimed on your first deposit on the site, so bear this in mind when depositing funds. To claim the full $500 bonus, $500 needs to be deposited. In addition to this, you can also claim a total of 25 free spins on the slot game Age of Spartans using the bonus code “MARSHAL”.
The playthrough requirements on Lucky Creek Casino are around average for the industry, sitting at 40x the amount of your bonus. For example, if you deposit $500 when using the sign-up bonus to claim the full $500 in bonus money, you will need to make $20,000 worth of bets before you can withdraw your funds. It is also worth noting that you must clear your bonus solely playing slots, so I would advise looking for another online casino if you have a preference for table games.
Loyalty Club
The Loyalty Club is Lucky Creek’s way of rewarding their most frequent players with prizes such as free spins, bonus money, free gadgets, and even extensive getaway vacations. What is great about this rewards program is that it is not exclusive for Lucky Creek casino, but instead runs across all five of Genesys Technology Group’s online casino brands: Lucky Creek Casino, Treasure Mile Casino, Grand Eagle Casino, Mandarin Palace, and WisBet Online Casino. This means you can accumulate loyalty points and win rewards by playing at any of these online casinos!
The Loyalty Club consists of four different tiers, from Bronze up to Platinum. The only way to improve your status in the Loyalty Club is to earn Loyalty Points by wagering real money on any casino game. Each player starts at the lowest level and climbs the ladder as they play, with bigger and better prizes and bonuses being available at each level. I think this is a great addition to the online casino and is a great way for Lucky Creek to award their most loyal and committed players.
Other Promotions
Outside of the sign-up bonus and loyalty rewards program, there are only a handful of other bonus promotions to take advantage of. Here is what is available at the time of writing:
- Six Shooter Mondays: Deposit at least six times between Tuesday and Sunday and receive 66 free spins every Monday.
- 2021’s Top Picks: Receive 30 free spins on selected jackpot-fueled slot games with any deposit
- Payday Payout: Claim a specific deposit match bonus every Monday of the month to be entered into a draw to win 100% of your deposits for the month back.
Banking Methods
Next, I moved on to look at the available banking methods at Lucky Creek Casino. I was pleased to see a nice variety of deposit and withdrawal options, which are summarized in the table below:
Deposits
Regardless of which payment method you use when depositing funds, all deposits are credited instantly, there are no deposit fees, and the minimum deposit is $20. This is great to see from an online casino and I was impressed! However, bear in mind that if you wish to claim a bonus, eWallet payments do not qualify. Therefore, you’re best off funding your account using a debit or credit card or Bitcoin, the only cryptocurrency accepted on the site.
Withdrawals
When we take a look at withdrawal options, there is still a good selection of methods to choose from. However, there are some major drawbacks to withdrawing from Lucky Creek Casino. Firstly, withdrawal minimums for all methods are set at $100, which is a little high. Plus, the maximum amount you can withdraw in a single week is determined by your Loyalty Club status, ranging from $1,500 for Bronze Tier players and up to $5,000 for Platinum Tier players. This is unnecessarily complicated and Lucky Creek Casino would be better off offering a consistent upper limit to avoid confusion. Additionally, other than Bitcoin and eWallet payments which are are free of charge, withdrawals come with fees of $30 and $20 for bank wire and check payouts, respectively.
The payout time is also not ideal. If you are withdrawing via Neteller, Skrill, or EcoPayz, Lucky Creek states that you will receive your withdrawal instantly. However, when taking a close look this seems to not be the case. All withdrawals have a 48-hour processing fee, and payouts are only made on Mondays or Thursdays. In places where the eWallet options are not available, I recommend using Bitcoin as this has the next shorted withdrawal time. However, avoid bank wire and check where possible as it can take up for 3 weeks for you to receive your winnings!
Device Compatibility
If you wish to play any of the games on Lucky Creek Casino, you can do so from the web browser on your computer. They offer a downloadable client as well, but after I downloaded it I could not get past the loading screen, so something appears to be wrong with the software. For this reason, I would recommend just using the browser client as it worked perfectly fine for me when testing it.
There is currently no mobile app available on Lucky Creek Casino, but you can still access their website through your mobile internet browser and log in to your account. The only problem is that the only type of games that are available on your mobile phone will be slot games. There are 34 slot games in total that you can access from your mobile phone, such as Aladdin’s Loot, Code 211, Cosmopolitan and Fistful of Dollars and Football Fever. However, with no table games or video poker accessible via mobile, this may not satisfy all players.
Customer Support
There comes a time when everyone needs some help from the customer support department of the online casino that they are gambling on. It appears that Lucky Creek is aware of this fact since they bothered to offer the three most popular customer support contact options that you will find in online casinos across the internet:
- Live Chat: Click on the chat icon on the bottom right corner of their website to speak to a customer service representative
- Telephone: Call Lucky Creek Online Casino on their international toll-free number: 888 595 5835
- Email: Send an email to support@luckycreek.com
Is Lucky Creek Casino Legit
Usually, I would always recommend making live chat your first point of call if you have any questions relating to your account. However, despite this being advertised as available 24/7, I was left waiting for 3 minutes before receiving a message that no operators were available and to leave a message. When trying again, the same thing happened. Most online casinos will respond to live chat messages easily within 1 minute, so Lucky Creek’s services are well below par on this front.
That being said, the telephone support is great and I was speaking to someone on their team within a few minutes, so I would highly recommend this option. A also received an email response the day after sending my email queries, which is pretty standard.
Overall Verdict
Overall, Lucky Creek is a pretty average online casino. It has excellent high-quality games but there is not much variety, and it is clear the site has gone for quality over quantity approach. The welcome bonus is also pretty average, but I do love that the loyalty program is available across all five of the Genesys brands, which gives you even more options to play and earn points and rewards. I also love that Lucky Creek accepts Bitcoin payments to appeal to all users.
However, withdrawals are more confusing than they need to be with high limits and strangely only happen on a Monday and Thursday. Plus, customer support could so with some improvement. To summarize, Lucky Creek isn’t a bad online casino, but it’s nothing special either.